Shipping policy

At Kitchieez, we are committed to delivering your kitchen essentials safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our Shopify store. Please read the information below before making a purchase.

Order Processing

All orders are processed after payment has been successfully confirmed.

  • Orders are processed within 1–3 business days.

  • Orders placed on weekends or public holidays are processed on the next business day.

  • During peak seasons, promotions, or holidays, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details, where available.

Shipping Time

Delivery times vary depending on your location and courier service.

Estimated Delivery Times

  • Local Orders: 3–5 business days

  • International Orders: 7–20 business days

These timeframes are estimates and may vary due to customs clearance, weather conditions, public holidays, or courier delays.

Shipping Charges

Shipping charges are calculated at checkout based on:

  • Delivery location

  • Order weight

  • Package dimensions

  • Shipping method selected

Any available free shipping promotions will be clearly displayed on our website during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information (if provided by the courier).

You can use the tracking number to monitor your shipment until it reaches your delivery address.

Delivery Information

To ensure successful delivery, please provide:

  • Accurate full name

  • Complete shipping address

  • Valid phone number

  • Correct email address

Kitchieez is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Delayed Shipments

Although we work with reliable shipping partners, delivery delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather

  • Public holidays

  • Customs inspections

  • High shipping volumes

  • Courier operational delays

  • Remote delivery locations

We appreciate your patience and will assist you in tracking your shipment whenever possible.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact our customer support within 48 hours of delivery or the expected delivery date.

To help us resolve your claim quickly, please include:

  • Order number

  • Clear photos of damaged items or packaging (if applicable)

  • A brief description of the issue

Each case is reviewed individually to determine the appropriate resolution.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an incorrect address is entered:

  • Contact us immediately before your order is shipped.

  • Once an order has been dispatched, we may not be able to change the delivery address.

  • Additional shipping charges may apply if a package is returned due to an incorrect address.

Delivery Confirmation

An order is considered delivered once the shipping carrier confirms successful delivery to the address provided during checkout.

If you believe your package was delivered incorrectly, please contact both the courier and our support team as soon as possible.

Shipping Restrictions

Certain products may have shipping limitations based on:

  • Destination country

  • Local regulations

  • Courier restrictions

  • Product availability

If shipping is unavailable for your location, you will be notified before completing your purchase.

Our Shipping Commitment

At Kitchieez, we understand that fast and reliable delivery is an important part of your shopping experience. We carefully process every order, partner with trusted shipping providers, and strive to deliver your kitchen products safely and on time. Our goal is to provide a seamless shipping experience from checkout to delivery, so you can shop with confidence every time.